Continental Credit Protection provides innovative credit protection programs to customers serviced by Continental Finance Company. Credit protection programs are designed to assist customers with their credit card payments in the event of a covered event, such as job loss, disability, hospitalization or the death of a cardholder.

In the event of job loss or disability the Continental Credit Protection Program covers up to twelve (12) continuous minimum monthly payments for the primary cardholder, one (1) minimum monthly payment for hospitalization and cancels the full balance in the event of death (the lesser of the outstanding account balance on the date of death or $5,000).

You may visit our website www.CPCustomerCare.com at any time for information about your program and benefits. Follow the instructions there to open your Benefit Activation and upload your information.

Or you can call, email, or contact us by regular mail.

Phone:   866-665-7967
Email:   CPClaims@CPCustomerCare.com
Mail:   Credit Protection, PO Box 8099, Newark, DE 19714-8099

You must qualify for the benefit based on the criteria in the Continental Credit Protection Program Addendum and complete and supply all verification information/forms requested. 

The monthly Program charge is billed to your account and will be shown on your monthly billing statement. The charge is based on your outstanding balance multiplied by $1.39 per $100 of outstanding balance.  As an example, if your balance is $200, your Credit Protection charge billed that month would be $2.78. And if your balance is less than $100, for example $70, the Credit Protection charge billed that month would be $.97 cents.

You must purchase and be enrolled in the Continental Credit Protection Program for thirty (30) days before you are eligible to receive benefits. After the thirty-day (30) period, you are eligible to file for a benefit activation if you experience a Covered Event. Covered Events under the Program include involuntary job loss, disability, hospitalization and loss of life. Any events that occur in the first thirty (30) days of your enrollment are not eligible for benefits under the terms of the Program.

Yes. You may cancel at any time. Additionally, you can cancel within thirty (30) calendar days of your effective date, and your account will be credited for any Credit Protection charges billed.